Order management
Capture every cake order — flavour, weight, egg/eggless, add-ons, pickup slot. No more lost slips, no more half-written totals.
Built for Indian bakeries
Stop chasing cake orders on WhatsApp. Run your bakery on xcoms.
Orders, customers, kitchen production, online storefront, WhatsApp campaigns, and reports — one calm dashboard your counter staff and your owner both love.
14-day trial · No credit card · Setup in under an hour
One platform, every bakery workflow
Everything a bakery needs, nothing it doesn’t.
xcoms is purpose-built around the way bakeries actually work — order books, production sheets, customer registers, and a counter that never stops ringing.
Customer CRM
Every repeat customer, their cake history, allergies, and address — at the counter, on tap. Reorder a regular's birthday cake in 4 taps.
Online orders
Capture orders from WhatsApp, Instagram, and your website in one inbox. Convert them to production-ready orders in a single tap.
Inventory tracking
Know your egg, butter, and chocolate stock at every branch. Get reorder alerts before a Saturday rush catches you short.
Production tracking
Move orders from Pending → Production → In stock → Delivered. Your kitchen always knows exactly what to bake next.
WhatsApp campaigns
Occasion-based pitches — Mother's Day, Eid, Christmas, anniversaries. Filter customers, send the right cake at the right time.
Online storefront
Optional ecom plan: get a branded store at yourbakery.xcoms.in or use your own domain. Accept orders 24/7 with online payments.
Reports & analytics
Top-selling cakes, branch performance, peak hours, monthly revenue, GST summaries — every number a bakery owner asks for.
Multi-branch
Run two outlets or twenty. Each branch sees its own queue while owners get a unified view across all stores.
Notifications
Push alerts for new orders, status changes, and customer messages — staff stay aligned without checking the dashboard every minute.
Customer tickets
Track complaints, replacements, and refund requests through to closure. Nothing falls through the cracks on a Monday morning.
Roles & permissions
Counter staff, kitchen managers, owners — each gets exactly the access they need. Audit log shows who did what.
How it shows up day-to-day
The moments that change once you’re on xcoms.
Counter workflow
Take a cake order in 30 seconds.
Pick a cake, set flavour, weight, eggless, and add-ons. Auto-fill returning customers. Apply a discount, share the invoice on WhatsApp. Done.
- Auto-suggest from your master cake list
- Per-line egg/eggless and add-on pricing
- WhatsApp invoice in two taps
WhatsApp Business catalog
Customers say “hi” — we handle the rest.
Connect your WhatsApp Business number to xcoms and every “hi” becomes an order. The bot replies with your fresh cake catalog, the customer picks, and a confirmed order lands in your kitchen queue. Zero typing for your counter staff.
- Live catalog with cake photos, weights, prices, eggless toggle
- Auto-replies for menu, pickup slots, location & payment link
- Every chat order auto-flows into the xcoms order queue
Your own ecom platform
A branded online bakery — ready in an evening.
Get your own web-based cake-ordering platform at yourbakery.xcoms.in (or your own domain). Customers browse your catalog, pay online, and pick a slot — their order shows up in xcoms exactly like a counter order.
- Custom subdomain or full custom domain
- Razorpay / UPI payment links built-in
- Stock, pricing, and photos sync live from xcoms
Marketing on autopilot
WhatsApp campaigns that actually convert.
Pick an occasion — Mother's Day, Christmas, anniversaries, birthdays — xcoms drafts a pitch, filters the right customers, and sends from your number.
- Pre-built occasion templates with your branding
- Smart customer filters (last order, location, total spend)
- Reply tracking so you don't miss conversions
Pricing
Simple plans. Pick what fits your bakery.
Live pricing — managed in our admin panel. Monthly billing shown; annual saves ~17%.
Loved by bakeries from Kochi to Pune.
Owners spending less time on the phone and more time on the cake board.
“We used to lose three or four orders every weekend on the WhatsApp scroll. xcoms ended that overnight. The kitchen knows what's next, every single time.”
“Setup was a Sunday afternoon. By Monday my counter staff was billing on the iPad and printing PDF invoices to WhatsApp. Customers asked which fancy software we'd bought.”
“The ecom storefront paid for the plan in the first month. Birthday orders come in at midnight and we just confirm the pickup time in the morning.”
Frequently asked questions
- Do I need to install anything?
- No. xcoms runs in the browser for desktop billing and has Android and iOS apps for staff on the move. Sign in and you're billing in minutes.
- Can I use my own domain for the online store?
- Yes — the Ecom plan includes a free subdomain at yourbakery.xcoms.in and supports a custom domain like shop.yourbakery.com.
- What about GST invoicing?
- GST-compliant PDF invoices with HSN codes are built in. Configure your GSTIN once and every invoice carries it.
- Does xcoms work for multiple branches?
- Yes. Owners get a unified view; each branch sees only its own queue. Reports roll up across the whole business.
- What does support look like?
- Email + WhatsApp support is included on every plan. Most questions get a same-day reply during business hours.
Ready to retire your order register?
Spin up your bakery on xcoms in under an hour. We’ll help you import your menu and train your staff — on the house.