Order management
Capture every cake order — flavour, weight, egg/eggless, add-ons, pickup slot. No more lost slips, no more half-written totals.
Built around how a bakery actually runs.
Counters that never stop ringing. Kitchens juggling fifteen orders. xcoms hands every part of the day a tool that fits it.
One platform, every bakery workflow
Everything a bakery needs, nothing it doesn’t.
xcoms is purpose-built around the way bakeries actually work — order books, production sheets, customer registers, and a counter that never stops ringing.
Customer CRM
Every repeat customer, their cake history, allergies, and address — at the counter, on tap. Reorder a regular's birthday cake in 4 taps.
Online orders
Capture orders from WhatsApp, Instagram, and your website in one inbox. Convert them to production-ready orders in a single tap.
Inventory tracking
Know your egg, butter, and chocolate stock at every branch. Get reorder alerts before a Saturday rush catches you short.
Production tracking
Move orders from Pending → Production → In stock → Delivered. Your kitchen always knows exactly what to bake next.
WhatsApp campaigns
Occasion-based pitches — Mother's Day, Eid, Christmas, anniversaries. Filter customers, send the right cake at the right time.
Online storefront
Optional ecom plan: get a branded store at yourbakery.xcoms.in or use your own domain. Accept orders 24/7 with online payments.
Reports & analytics
Top-selling cakes, branch performance, peak hours, monthly revenue, GST summaries — every number a bakery owner asks for.
Multi-branch
Run two outlets or twenty. Each branch sees its own queue while owners get a unified view across all stores.
Notifications
Push alerts for new orders, status changes, and customer messages — staff stay aligned without checking the dashboard every minute.
Customer tickets
Track complaints, replacements, and refund requests through to closure. Nothing falls through the cracks on a Monday morning.
Roles & permissions
Counter staff, kitchen managers, owners — each gets exactly the access they need. Audit log shows who did what.
Ready to retire your order register?
Spin up your bakery on xcoms in under an hour. We’ll help you import your menu and train your staff — on the house.